Privacy Policy
Effective Date: January 27, 2026
1. Introduction
Welcome to Ridoo.in (“Ridoo”, “we”, “us”, or “our”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines the types of data we collect, how we use it, your rights, and how we safeguard your information. By accessing or using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
- Personal Information: Name, phone number, email address, profile image, government-issued IDs (if required), and demographic details.
- Location Data: GPS and network-based location details, used during ride booking or active usage of our services.
- Transaction & Payment Data: Details related to bookings, payment method, transaction IDs, billing address, and UPI/card details (via secured third parties).
- Device & Usage Information: IP address, browser type, mobile device ID, operating system, crash logs, and interaction data with our website/app.
- Cookies & Analytics: Session cookies, persistent cookies, and similar technologies used for analytics, personalization, and advertising.
3. How We Use Your Information
- To create and manage your Ridoo account.
- To process ride bookings, cancellations, and payments.
- To send ride updates, alerts, offers, and promotional communication (opt-out options available).
- To improve our platform performance, usability, and safety.
- To detect fraud, enforce terms, and comply with legal obligations.
- To provide customer support and resolve disputes.
4. Information Sharing & Disclosure
We do not sell or rent your personal data. We may share it with:
- Drivers & Partners: To complete ride bookings and coordinate services.
- Third-Party Service Providers: For hosting, payment processing, analytics, and support (bound by confidentiality agreements).
- Law Enforcement & Authorities: When required by law, court order, or to protect legal rights and user safety.
- Business Transfers: If Ridoo is involved in a merger, acquisition, or asset sale, your information may be transferred.
5. Data Retention
We retain your information for as long as your account is active and as needed to comply with legal obligations, resolve disputes, and enforce agreements. Inactive accounts may be archived or deleted after a defined period, subject to applicable laws.
6. Data Security
We use industry-standard security protocols to safeguard your information — including encryption, firewalls, and secure servers. While we take every reasonable step to protect your data, no method of transmission over the Internet or electronic storage is completely secure.
7. Your Rights & Choices
- Access and update your personal information.
- Delete or deactivate your account upon request (subject to terms).
- Opt out of non-essential marketing communications at any time.
- Restrict or object to certain processing as per applicable data laws.
8. Cookies & Tracking Technologies
We use cookies and other technologies to enhance your browsing experience, remember user preferences, and analyze web traffic. You can choose to disable cookies through your browser settings, but this may affect certain functionalities.
9. Children’s Privacy
Our platform is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we discover any such data has been collected, we will take steps to delete it immediately.
10. Third-Party Links
Ridoo.in may contain links to other websites. We are not responsible for the privacy practices or the content of those sites. We encourage users to read their privacy policies before sharing any information.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in legal, technical, or business developments. We encourage you to review this page regularly. Continued use of our services after changes indicates acceptance.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: ridootaxi@gmail.com
By using Ridoo.in, you consent to the collection and use of your information as described in this Privacy Policy.